We started this site because of a disaster of a trip to Tasmania.

Cancelled flight the day before. New flight caused a stop over in Melbourne.

(“Nothing they can do" - “not their job”)

Late flight into Melbourne.

(“Nothing they can do" - “not their job”)

Directed to service desk for help. Sign Up - Not staffed.

(“Nothing they can do" - “not their job”)

Having to run through Melbourne to collect our baggage to manually re-check into connecting flight.

(“Nothing they can do" - “not their job”)

Running across Melbourne airport to make connecting flight.

(“Nothing they can do" - “not their job”)

Baggage lost on arrival to Tasmania.

(“Nothing they can do" - “not their job”)

Baggage arrived mid following day.

Upon complaining / seeking compensation for lost day of work due to cancelled / late flight and lost luggage. -

Guess What - (“Nothing they can do" - “not their job”)

Over a year after registering this site and giving them time to address our concerns - nothing……..

(“Nothing they can do" - “not their job”)

Let’s see if a community effort to name and shame brings about some positive change.